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Posts Tagged ‘Caesar’s Palace’

Harrah’s Positioning Itself for Online Gaming

Wednesday, April 28th, 2010

If you have been a fan of gambling for any length of time then no doubt you have heard of Harrah’s. It’s one of the most highly recognized brands in the industry. The company itself is housed in Canada but has been a staple in the city of Las Vegas for years. The company is a leader in the land-based casino world and has spent years developing a great business model. One thing that has allowed this company to stay is that it has continued to grow with the market. For example, now that online gambling in the US is taking on a different level of deliberation, Harrah’s is positioning itself to be ready for the move to online gambling legalization. It was last month that the company announced that along with GameSys Group,it would be offering online gaming and online bingo at the Caesar’s Bingo website. You will also be able to play slots, blackjack and roulette at the website.

Harrah’s has proven its expertise and knowledge about the gambling industry via its successful ventures in the US like Caesars Palace. The company has built a huge market share of the field and will continue as the market expands. Now that online gambling in the US is almost a reality, gambling will continue to grow. Harrah’s is working with its own commission board in the state of Nevada to build up gambling rules from the ground up. The company knows that to fully take advantage of the online gambling market, it has to work hard now to build a strong foundation. They know that with a thorough understanding of the market, they can more effortlessly into the world of online gambling. Currently, the state is one of the first in line for licensing once online casino operations are possible in the US. Like most other companies, Harrah’s is just waiting for the US laws to be adopted that will regulate and legalize online gambling. Harrah’s has to wait for the rules to change but in the mean time the company is not just waiting. Caesar’s Bingo is the latest company to be introduced by Harrah’s. It is being auditioned in the UK though to see how well it does. If all goes well, it will then be brought to the states once the regulations allow.

Union Workers Argue with Casino Operators

Monday, February 15th, 2010

There is trouble brewing between unionized dealers and a local contract at Caesar’s Palace. It’s been two years since any progress was made with the labor contract at the casino. The union leader said that dealers were treating the union like “garbage”. Joe Carbon, the gaming director of the Transport Workers Union, said, “These dealers are professional people who take pride in their jobs, but quite frankly, they are treated like a bunch of second-class citizens.” The allegations that are running rampant in the debate are the direct result of contentious labor negotiations in the union setting. Many companies act different towards unions, often times seeing them as the enemy.

There are approximately 20,000 people who are dealers in the Las Vegas valley. Casinos think they need to control dealers with a hard-hand to retain authority and boost productivity, enforce customer service and move dealers to certain different areas. Director of the Institute for the Study of Gambling and Commercial Gaming Bill Eadington said, “Table games’ managers want to put fear in the mind of dealers that if they do something wrong, they will be disciplined. It is a rough justice type of situation.”

Most employers in right-to-work states such as Nevada have complete discretion to fire nonunion workers. But dealers complain that kind of control turns a casino floor into a troublesome area where the slightest mistake could be grounds for discipline. Casino floors aren’t offices, nor are they like restaurants or retail outlets that sell goods and services. They’re recreational places on sensory overload where emotions run high. Dealers invested in their jobs view themselves as casino liaisons — customer service representatives who can soften the blow of a big loss, congratulate a player who has won and provide information about the casino depending on how receptive the player is to conversation. Dealers who have thrived in these high-stress jobs for years say casinos typically don’t fire dealers over a single mistake. If it’s minor enough, dealers get second or third chances to prove their skills. That could change, however, for dealers who complain about other aspects of their jobs to peers or supervisors, they say. They could be looked at as ‘troublesome’ and be disciplined or even let go. It’s a difficult time for union workers as they try to continue negotiations.